Privacy Policy

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Account information. When you receive access to the guest portal, we collect your name, email address, and sign-in credentials (managed through our authentication provider).

Health and safety screening. Before attending a retreat, guests complete an intake questionnaire that asks about medical conditions, medications, mental-health history, and related information (including pregnancy status). We collect this because plant medicine work has real contraindications - it is used to assess safety and eligibility and to prepare our team to care for you.

Booking and payment information. Retreat reservations and payments are processed by our booking and payment providers. We receive booking details (retreat dates, room selection, payment status and amounts) to manage your stay. Full payment card numbers are handled by the payment processors, not stored on our systems.

Communications. Messages you send through the portal (group chats and direct messages with our team), emails, call notes, and scheduling records for calls you book with us.

Device and technical information. Standard technical logs (such as IP address and browser type) and, if you use the Compass app and enable notifications, a push notification token for your device. We do not track your precise location and we do not use advertising identifiers.

We use personal information to:

We do not sell personal information, and we do not use your health information for marketing.

• screen for safety and contraindications, which is reviewed by our intake and medical team;
• manage your booking, travel logistics, and stay with us;
• provide preparation and integration support, including coaching sessions and portal messaging;
• send you service communications about your retreat (and push notifications, if you enable them);
• respond to your questions and requests; and
• operate, secure, and improve our services.

We share personal information with service providers that run parts of our infrastructure - including authentication, hosting, databases, our customer relationship system, scheduling, electronic document signing, push notification delivery, and booking/payment processing. These providers process information on our behalf to deliver the services described above.

We may also disclose information when required by law, or when necessary to protect the safety of a guest, our staff, or others. If Soltara is involved in a business transfer such as a merger or acquisition, personal information may be transferred as part of that transaction.

The Soltara Compass app provides the same guest portal in a mobile shell, with a few device features:

• Push notifications are optional. If you enable them, we store a device token to deliver them; you can turn them off at any time in your device settings.
• Biometric app lock (Face ID / fingerprint) runs entirely on your device through the operating system. Your biometric data never leaves your device and is never sent to us.
• The app does not access your location, contacts, or photos, and contains no advertising.